Salon Owner Manual
Illustration/Lynn Foye Whether your salon has two or 10 nail technicians, a salon policies and procedures manual can ensure smooth operation. “When my salon grew beyond one other nail technician, I realized that we had to have a written core policy to work around,” says Gina Marsilii, owner of Perfect Ten Nail Salon & Tanning in Wilmington, Del. “It is especially important to set policy standards in a nail salon because everyone works so closely together every day. Without a core understanding of everyone’s responsibilities, chaos could result.” “With eight nail technicians, an esthetician, and two receptionists, it’s too difficult for me to tell everything to everyone,” says Wendy Coleman, owner of Distinctive Touch in Hamilton Square, N.J.
Salon Owner Salary
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“So we grouped everything together and made a set policy.” Why else does Coleman recommend having a policy manual? A manual provides an objective means to solve unforeseeable problems. If an issue is not addressed, the manual can be modified for the next time that problem arises. Legal reasons. By following the manual, it ensures there’s no favoritism by management. Professionalism. It creates standards to follow and outlines employee responsibilities.
Objectivity. It puts solving all issues into an impersonal context. It allows a sharing of visions. “Even though Distinctive Touch is run democratically, the more employees you have, the more you need to define the areas where you need control – which may vary from staff to staff,” Coleman adds.
“It helps you keep the business running smoothly and keeps everything consistent from your perspective and from the clients’ point-of-view. For example, there’s no question that everyone here must wear a lab coat all the time, we all have the clients pay before their polish, everyone always walks the clients to the nail drying area and carries their purse. As a result, we always run on schedule.” “We found a big need for a manual because when an incident would occur, the nail technician would immediately say, ‘You never said that,’ even if she had worked here for a year,” says Michelle Barna, owner of The Nail Clinic in Lorain, Ohio.